With more Filipinos relying on e-commerce to receive their necessities, there is a greater need to protect them due to the increasing amount of fraudulent activities taking place in the digital space. In a TransUnion Consumer Pulse Survey performed in February 2022, 53 percent of over 1,000 Filipino people asked stated they had been targeted by fraudsters in the preceding three months. According to the same poll, 42 percent were victims of Phishing, 38 percent were victims of money and gift card frauds, and 30 percent were victims of third-party sellers via online retail stores. While organizations in all industries are constantly upgrading their platforms, fraudsters are looking for methods to adapt to the ever-changing market and find new weaknesses.
Shopee recognizes the need to enhance user protection and security by educating customers on vulnerabilities, and how they can avoid being a victim of fraud. With the recently launched Shopee Cares PH – an online community platform where Shopee provides customer education and support – the goal is to empower consumers with proper know-how and tips on how they can protect themselves from phishing scams, money, and gift card scams, and third party seller scams.
With Shopee Cares PH, users are also encouraged to seek help for any product inquiry or concern, and inspire other users through their memorable Shopee finds and experiences. Sale tips and tricks are also provided to ensure online shopping is made enjoyable with exclusive deals and promos.
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